Purchasing heavy machinery is a major investment, hence at TYPHON Machinery we want to make sure you are totally happy with what you bought. Knowing that our great experience and dedication to quality support every purchase will help you to buy our items with confidence and peace of mind.
1. Coverage and warranties
Purchasing heavy machinery or attachments from TYPHON entitrates you to a one-year guarantee. This warranty is our promise of dependability and quality. We provide free spare parts during the warranty term to guarantee that your equipment stays in best operating order. Our warranty gives you comfort since it covers flaws in craftsmanship and materials, therefore safeguarding your investment.
2. Return Policy Eligibility
Our aim is to offer premium tools fit for your requirements. If you discover, though, that the equipment falls short of your expectations or that your purchase is problematic, we have a set return policy to handle these situations. Please make sure you satisfy the following requirements to be qualified for a return:
The tools have to be in their original box and condition.
The request for a refund has to be submitted thirty days after the good arrives.
One must show proof of purchase or a current order number.
3. Repetition Procedure
Should you have to start a return, kindly use these guidelines:
Get in touch with Us: Contact our customer care team by phone, email, or our online contact form. Tell specifics on the purchase, including the order number and cause of the return.
Our staff will check your request and, should eligibility arise, provide a Return Merchandise Authorization (RMA) number. Processing your refund calls for this number.
Return Mail for Shipping Safely pack the tools within their original package. Add all of the manuals, accessories, and paperwork. Clearly note the RMA number on the package and send it to the address our customer care crew specified. Unless the return results from a defect or error on our end, kindly be aware that return shipping fees may apply and are usually the responsibility of the client.
Examining and reimbursed: Our staff will check the returned item to make sure it satisfies our return policies. We will handle your refund or exchange should the return be allowed. Usually, refunds are handled 7 to 10 business days after the returned item is received.
4. Trade-offs
We provide an exchange procedure for goods that satisfy our return eligibility requirements if you would want to swap your item instead of returning it. Just call our customer care line to go over the various exchange choices. Directions on returning the original item and obtaining the replacement good will be given to you.
5. Exceptional exceptions
Some objects might have particular return policies or be non-returnable. These outlays include:
Customized or special-order goods
Products changed or updated; items broken from use or neglect
Please get in touch with our customer service team if you have any questions regarding whether your purchase fits one of these groups.
6. Client Support
Here to help you with any queries or concerns about your purchase is our committed group of technical after-sales experts. We are dedicated to make sure every TYPHON machine or attachment satisfies you. Our staff is ready to assist with a warranty claim, technical issue, or return request.
7. Attitude for Excellence
At TYPHON, our products’ performance and longevity define us. Our return policy shows our dedication to high standards we maintain and client satisfaction. Every TYPHON product is made to last thanks to years of expertise and a strong spares and part inventory.
We value your business and look forward of providing you with first-rate machinery and outstanding assistance. Please get in touch with us should you have any queries regarding our return policy or require help.